Return and Refund Policy

At The GIFT Shoppe, we want you to be happy with your purchase. If you experience any issues with your order, please contact us and we will do our best to assist you.

Returns

We accept return requests within 7 days of delivery, provided that the item is unused, unopened, in its original condition, and returned with all original packaging and components.

To request a return, please contact us with your order number and details of the reason for your request.

Non-Returnable Items

The following items are not eligible for return or refund unless they are damaged, defective, or incorrect:

• Personalised or customised items

• Gift sets that have been opened, used, or are incomplete

• Opened or used fragrances, perfumes, or beauty products

• Items damaged due to misuse or improper handling

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos or videos of the item and packaging. We will review your request and, where applicable, arrange a replacement, refund, or other appropriate solution.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Contact Us

For any questions regarding returns or refunds, please contact The GIFT Shoppe through the contact details provided on our website.